CUSTOMER SERVICE
At Hydraform we consider all possible needs for our customers, in terms of both our products and our support. We work hard to deliver on these needs.
SPARES AND SUPPORT
Our spares department provides support to our clients through the supply of quality spares and accessories throughout the world. We understand that your business cannot pause/stop due to lack of spares and this is why we make sure we provide you with quality/durable spares for your Hydraform machine to perform efficiently and to avoid downtime or delays in your project. Contact us with your technical and spares requirements today – for full functionality. We are able to also provide freight for spares to any country in the world.
MAINTENANCE
This service is available for our existing clients, offering a service unit that will come to your site and service your machine. Wearing parts will be replaced and the machine will be serviced to good working order. Let our team ensure your machine is working optimally and ensure good quality products are produced. We offer advice on optimising blockyard setup and product quality. Remote Support For any breakdowns, repairs or disabled machines, please contact us for assistance, guidance and advice on repairs. We offer technical recommendations and quote on required parts
LOGISTICS
Hydraform offers a dedicated service of transporting your cargo anywhere in the world together with our approved Service Providers. We assist from start to finish of exporting/importing of machines, spares and accessories. The team is customer service driven, reliable, efficient, motivated and experienced in multimodal (air, courier, road and sea) transportation. Hydraform is registered as an approved Exporter for SADC, AfCFTA regions and with the JCCI along with being affiliated with the various recognised inspection companies to ensure the countries requirements for importing are met. A competitive rate for freight/delivery is available on request when purchasing your products.